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Enhancing Operations and Customer Engagement with B2B Workflow Automation

47% of B2B companies admit their order entry and checkout processes need a serious makeover. Let’s be honest, who hasn’t stared at a spreadsheet wishing it would just magically process itself? If you’re tired of manual workflows dragging down your B2B eCommerce, you’re not alone.

Our report reveals how leading companies are using automation to streamline critical eCommerce areas, boost sales, and create a winning customer experience.

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Here's a sneak peek at the insights you'll find:

  • 66% of B2B companies have fully automated their business development processes. Imagine the time you’ll save on tedious data entry, allowing you to focus on building relationships and finding new customers.
  • Only 24% of B2B companies can fully customize their customer checkout experience. This means there’s a massive opportunity to set yourself apart by offering a smooth and personalized checkout process.
  • 60% of B2B companies need better integration for handling quote requests. Imagine seamlessly moving from a quote request to a sales order, all within a unified system.
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What you’ll find inside

Quote to Cash, Streamlined

Dive into how B2B companies are automating key workflows like handling quote requests, managing customer pricing, and driving business development.

Order Handling Made Easy

Explore how automation is transforming order entry and checkout (47% say they need improvement), inventory management and forecasting, and shipping and fulfillment.

The eCommerce Feature Wishlist

Discover the essential features B2B leaders are looking for in their eCommerce workflow management systems, including seamless integration and user-friendly interfaces.

Building a Winning Customer Experience

Learn how leading companies are leveraging automation to personalize customer interactions, streamline marketing campaigns, and deliver faster, more efficient ecommerce experiences.

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