The emergence and popularity of online purchasing has given B2B distributors favorable conditions to tap into a growing pool of online B2B buyers.
Google reports that nearly half of all B2B researchers are millennials and today’s modern buyers expect to view and easily make purchases – not only during working hours, but at any time and from any location.
As a leading B2B eCommerce solution for distributors, OroCommerce supports both on-premise and SaaS deployments with a platform that enables strong, personalized online experiences for B2B buyers.
Whether you want to boost sales, reach new markets, win over new customers, or improve internal productivity with powerful eCommerce automation tools, you need a flexible and robust B2B eCommerce platform.
Key Benefits of B2B eCommerce for Distributors
Increase SalesSee full features list
Turn Your B2B Website into a Transactional Online Store
B2B eCommerce is already accounting for more than half of all B2B transactions and that figure will only continue to rise. B2B distributors and wholesalers that embrace this digital shift must consider upgrading their conventional website into a modern B2B eCommerce store or a B2B marketplace.
Digitize your business and take your sales strategy to new heights. B2B distribution companies with an eCommerce presence have a competitive advantage over their competitors, allowing customers to purchase what they need. The OroCommerce platform supports both traditional and headless eCommerce ensuring your website looks the way you want it to.data-deco="https://oroinc.com/b2b-ecommerce/wp-content/uploads/sites/3/2022/06/decoration.svg"
Improve Customer ExperienceSee full features list
Offer Personalized Customer Experiences and Grow Your Business
For any B2B business, delivering a personalized buying experience has a direct impact on converting potential buyers into paying customers. The same holds true for B2B eCommerce distributors.
Our eCommerce B2B SaaS platform for distributors offers rich personalization features and unique B2B capabilities to help build stronger ties with your online customers. Build relevant online product catalogs, set up customer-specific pricing, and develop unique customer workflows to ensure your buyers get the best customer experience possible.data-deco="https://oroinc.com/b2b-ecommerce/wp-content/uploads/sites/3/2022/06/decoration.svg"
Automate Your BusinessSee full features list
Connect into eProcurement Platforms and Automate your Business
Your large customers or heavily-regulated buyers may purchase goods through eProcurement platforms like SAP Ariba, Coupa, and Oracle PeopleSoft, which typically streamline order management, punchout catalogs, buying processes, and synchronize accounting/invoice payments.
Our flexible B2B eCommerce platform for distributors has been developed to work within your supply chain and supplier requirements. The robust API and extensive integration capabilities let you connect with any eProcurement platform and support all punchout, EDI and eCommerce capabilities.data-deco="https://oroinc.com/b2b-ecommerce/wp-content/uploads/sites/3/2022/06/decoration.svg"
Leverage MobileSee full features list
Leverage Mobile and Accelerate B2B Sales
According to Google and Boston Consulting Group, mobile drives, or influences, an average of more than 40% of revenue in leading B2B organizations. With the share of mobile traffic making up 70% of B2B search queries, online warehouses and eCommerce for distributors stand to benefit the most.
OroCommerce’s eCommerce solution is built with fully responsive themes meaning the application is accessible on any mobile, desktop, or tablet device. The platform also supports ordering through mobile applications giving your customers the flexibility to purchase in whichever method they want.data-deco="https://oroinc.com/b2b-ecommerce/wp-content/uploads/sites/3/2022/06/decoration.svg"
Improve your CRMSee full features list
Provide Great Customer Support with a Built-In CRM
We know that eCommerce B2B distribution companies pride themselves in offering quality customer support. That’s why OroCommerce comes built with a full-scale CRM solution and enables customer-facing teams to log client interactions, manage support cases, and excel in accounts management.
Whether you run a warehouse, wholesale distributors operation, or a reseller network, you must effectively communicate with stakeholders. Create long-lasting relationships with your customers by having a single 360-degree view of your marketing, sales, and customer support data.data-deco="https://oroinc.com/b2b-ecommerce/wp-content/uploads/sites/3/2022/06/decoration.svg"
Distributors Success Story
Animal Supply Company grows nationwide B2B eCommerce operations with OroCommerce
Animal Supply Company, the national leader in pet food and supplies distribution, consolidated catalogs from multiple sources into a single platform. OroCommerce helped simplify complex pricing structures on thousands of products to create a personalized shopping experience for retailers.
B2B Distribution eCommerce
Lays the Foundation for Growth
in B2B Online Orders
Senior Director of eCommerce at Animal Supply Company
Why Leading Distributors Choose OroCommerce
Looking for game-changing eCommerce insights?
Explore these resources for B2B eCommerce for distributors:
Ultimate guide to eCommerce replatforming
This guide covers all the stages of the ecommerce replatforming process: starting from identifying replatforming is necessary to the actual plan of action for your migration and post-migration stages.Download the Copy
How to get offline customers to purchase online
This guide shares best practices on how to convert offline B2B buyers into online customers by overcoming resistance and effectively communicating them the benefits of B2B online portals.Download the Copy
Workflow automation engine and its impact on B2B eCommerce digital transformation
In this whitepaper, you’ll learn about automated workflows, how they benefit your business, and why flexible workflows are essential for B2B digital transformation.Download the Copy
Frequently Asked Questions About B2B eCommerce for Distributors
Do distributors need eCommerce?
A distributor is usually the middleman between the manufacturer and the customer. Most distributors sign contracts with manufacturers enabling them to represent the manufacturer in certain territories. Distributors primarily sell to other businesses and not to consumers.
Let’s consider B2B electronic distributors. Many sell to wholesalers, retail partners, retailers, or other businesses simultaneously. However, their B2B customers, like independent consumers, want to compare products, place orders, and get their deliveries fast. Thus, B2B eCommerce can help distributors grow sales, increase average order values, and repeat purchases.
Why should a distributor try eCommerce in 2022?
Today’s B2B customers expect their distributors to be online and have complete, up-to-date product information in easy-to-use ordering portals. A B2B eCommerce presence attracts new customers, allows them to browse, order, and reorder products. In the back-office, eCommerce helps distributors automate data entry, order approvals, contract negotiation, and offer better customer service.
As more and more customers move online to make purchases, they demand better customer experiences. To meet customer expectations, distributors must go beyond SEO-friendly and responsive websites. They must embrace an omnichannel sales strategy and expand across industry verticals, sales channels, and geographic locations. Thankfully, a B2B eCommerce platform makes all of that possible.
Why are distributors reluctant to try eCommerce?
While there are no reasons why distributors shouldn’t try eCommerce, many distributors are discouraged from investing in eCommerce. Some think that their products and customers are not made for eCommerce, while others doubt that their digital transformation investment will pay off.
The turbulent 2020 has shown us that moving online might be the only way to remain profitable. Advances in technology make it easier to meet customer expectations and boost staff productivity. Furthermore, creating an eCommerce presence does not require huge software development teams, clunky software, or lengthy timelines. With the help of an eCommerce ROI calculator, distributors can estimate the cost of their project before they begin.
How do you build an eCommerce site for a distributor?
To build an ideal eCommerce website for distributors, you’ll need to start by researching your industry and customers. Then, look within your B2B business and identify the features and capabilities you need and the technology you can use.
To do this, you’ll need to assemble or get together your IT team and connect them with marketing, sales, and customer service staff. Getting input from various departments will help you identify real problems and narrow down the B2B eCommerce solutions that could be right for you.
What kind of eCommerce features do distributors need?
Business buyers are looking for selection, convenience, personalization, and a smooth buying experience. If you plan on selling through eCommerce for distributors, your platform must be flexible enough to adjust to every buyer. Storefronts should display personalized products, product information options, and pricing according to customer. Self-service portals must allow customers to manage orders and track their shipments.
Distributor B2B eCommerce sites should support account management options, permission management, custom price generation, various payment and shipping options. They should also support multiple organizations, languages, locations, and currencies. Lastly, the platform should be robust and flexible enough to support complex integrations and deploy in many different environments.