Customer retention is all about making sure your customers keep doing business with you. In this guide, we'll talk about how B2B eCommerce brands can boost retention and reduce churn - complete with definitions, various metrics and their formulas, as well as offer some real-life retention tips.
It's no secret that whole industries are desperate for workers. Manufacturers and distributors are experiencing labor shortages that will only get worse before they get better. In this post, we explore how companies big and small are using various strategies to address these challenges, and the role technology plays in it all.
Selecting the right B2B eCommerce pricing strategy can be difficult for manufacturers. In this post, we'll explore various strategies they have at their disposal, define and differentiate between MAP and MSRP pricing strategies, and then go over how to set and manage price attributes in OroCommerce.
Back in 2019, a majority of c-level executives believed that digital capabilities were a luxury as opposed to a necessity. But the pandemic has caused a shift and now eCommerce businesses saw an explosive growth happen in just three months at the start of the pandemic.
We're excited to announce that Oro passed the SOC 2 Type II audit, which assures our customers that their data is managed in a safe, controlled, and audited setting. The SOC 2 audit is an independent evaluation demonstrating that Oro's practices, processes, and access controls meet industry standards as stipulated in the AICPA, or the American Institute of Certified Public Accountants.
Ransomware is arguably the biggest threat to online businesses today. For those in B2B eCommerce, just one cyber attack can leave online sellers without data they need to operate, deliver products to customers, and collect payment. We explore the trends, examples, and strategies to secure your business.
This week, Oro had the pleasure of being featured in Replatform: eCommerce CX and Technology Podcast hosted by Paul Rogers & James Gurd, who are experienced digital consultants in eCommerce and technology platforms. In these talks, we share how to improve the end-to-end customer experience and make better technology decisions.
We are excited to announce our newest partnership with Luminos Labs, a system integrator that helps clients launch quickly without sacrificing features. Established in 2010, they have offices across the United States and the European Union.
We continue the summer with even more B2B eCommerce news. The Delta COVID-19 variant is spreading across the world and many countries are re-imposing lockdowns. With Amazon's Prime Day behind us and 5G gaining more traction, we expect even more attention on eCommerce and marketplaces.