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Alternative Checkout Workflow

Overview

The Alternative Checkout workflow represents an example of the checkout workflow customization. It is a system workflow that defines the sequence of steps and transitions that a user can go through when creating an order in the storefront.

In addition to the standard checkout steps, alternative checkout workflow includes request and order approval steps before creating an order. For this workflow, orders with subtotals exceeding the specified value will have to be reviewed and approved by users with the permission to approve orders that exceed the allowable amount. By default, the order approval threshold is set to 5000.

Note

Please keep in mind that the default alternative checkout is merely an example of an alternative checkout workflow. Enabling it for your customer users on the OroCommerce Storefront requires some customization efforts.

To reach the workflow:

  1. Navigate to System > Workflows in the main menu.
  2. Click Alternative Checkout to open the flow.

On the Alternative Checkout workflow page, you can perform the following actions:

  • Configure order approval threshold: Configuration.
  • Deactivate the workflow – click Deactivate to deactivate the workflow.
../../../_images/ACF_page.png ../../../_images/ACF_configuration.png

Within the Workflows grid, you can perform the following actions for the alternative checkout workflow:

  • Configure order approval threshold:
  • View the workflow:
  • Deactivate the workflow:
../../../_images/ACF_grid.png

Steps and Transitions

The following table illustrates the steps and transitions that the alternative checkout workflow consists of:

../../../_images/ACF_table.png

Sample Flow

As an illustration, we are going to proceed through the steps of the Alternative Checkout workflow to see how it works.

Several items have been added to a shopping list in the OroCommerce storefront. To proceed to the checkout, click Create Order on the bottom right of the shopping list page.

Shopping list with option to create order and proceed to checkout

Note

The Create Order button is available if the following conditions are met:

  • At least one shipping method is available
  • At least one payment method is available
  • There is at least one product with a price in the shopping list
  • Items to be purchased are available in the inventory in the management console

A warning message is shown if for some reason you are unable to start the checkout process.

Step 1: Billing Information

The checkout is now open. The next step is to enter billing information for the order by selecting an existing address from the address book, or creating a new one.

Checking Ship to this address allows you to use the provided billing address as shipping.

Clicking Continue redirects you to the next step.

Note

You can edit the already provided information (until the order is submitted) by clicking on the left side of the page.

The billing information step at the checkout (alternative checkout)

Step 2: Shipping Information

If the Ship to this address box has been checked at the Billing Information step, the provided address is automatically selected at the Shipping Information step.

To edit shipping information, clear the Use billing address box and provide a different shipping address for the order.

../../../_images/ACF_CreateShipping.png

Step 3: Shipping Method

Provide a shipping method by selecting one from the list of the available methods.

The shipping method step at the checkout (alternative checkout)

Step 4: Payment

Choose a suitable payment method by selecting it from the list of all available methods.

The payment method step at the checkout (alternative checkout)

Step 5: Order Review

Once all the necessary information has been provided, you can review the order at the Order Review step:

  • View Options for the order:
    • Do not ship later than
    • PO Number
    • Notes
    • Delete the shopping list
  • Check quantity, price, subtotal, shipping and total cost
  • Edit the Order
  • Edit the already provided information by clicking on the left side of the page

To submit the order, click Submit Order at the bottom of the page.

The page of the order in the management console, once the order is submitted

Step 6: Request Approval

Since the order amount exceeds the threshold of $5000, manager approval is required to submit the order.

../../../_images/ACF_RequestApproval.png

Order Approval will remain pending until the manager approves it.

../../../_images/ACF_ApprovalPending.png

Step 7: Approve Order

The manager can approve the order by navigating to Orders, selecting the required order and clicking Approve Order.

../../../_images/ACF_ApproveOrder.png

At this point, the manager can submit the order themselves, or let the employee handle the order:

../../../_images/ACF_Approved.png

Once submitted, the order will be received and dealt with by the sales team.

Browse maintained versions:3.01.6

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