Documentation Home »User Guide: Getting Started »Access Oro Application »Troubleshoot Login Issues
3.0 version
You are currently viewing documentation for version 3.0 which is not a long-term support release. The latest long-term support release is version 1.6

Troubleshoot Login Issues

This section lists the errors you may encounter when trying to access your Oro application, and the solutions to help you log in.

Account Is Locked

The Account is locked notification means that your account has been disabled in the system. You can no longer log into the system and other users cannot engage you in business activities.

../../../_images/login_user_disabled.png

Solution:

If you are sure that this is a mistake, please contact your administrator.

Credentials Have Expired

The Credentials have expired notification means that the password reset procedure has been initiated. It could be started manually by an administrator or automatically if your company has a password policy that requires users to periodically change their password. (In the latter case, you might have received notifications reminding you to change your password soon.)

../../../_images/login_user_expired.png

Solution:

Check your email box for the password reset link. You will be able to log into the system after you change your password.

Invalid Username or Password

You have provided wrong credentials.

../../../_images/login_user_invalodusername.png

Solution:

Make sure that the credentials you are entering are correct and try again. Please check if you are in Caps Lock mode or have the wrong language setting on your keyboard.

Invalid Username

The password policy of your organization gives you a limited number of login attempts. You have entered the wrong credentials but you still have some attempts left.

../../../_images/login_user_failednotexceeded.png

Solution:

Make sure that the credentials you are entering are correct and try again. Please check if you are in Caps Lock mode or have the wrong language setting on your keyboard.

Invalid Credentials. The Account Has Been Locked

You account has been locked because you have reached the maximum number of failed login attempts. Other users can still engage you in business activities.

../../../_images/login_user_failed.png

Solution:

Contact your administrator to reactivate the account.

Browse maintained versions:
3.01.6

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