Contact requests are used to track contact with individuals who are requesting information such as product information, support, partnership information, or any other types of assistance. Oro has a standard embedded contact form out-of-the-box for you to add to your websites. When your customers use this form, contact requests are automatically generated and added to the page of all contacts in your Oro application.
Additionally, contact requests are used for consent management purposes when a customer declines a consent in the OroCommerce storefront. When the Declined Consent Notification option is enabled for a specific consent, a notification is created in the management console as a contact request to inform that the consent has been declined. Read more information on consents in the relevant Data Protection and Consent Management topic.
See a short demo in our media library on how to create and manage contact requests, or keep reading the guidance below.
Create a Contact Request from a Third-Party Application¶
Add the code for the form to your website, as described in the Embedded Forms guide topic. Use the Magento Contact Us Request form type for the Magento-based businesses, or the Contact Request form type for the other websites. Every time a customer completes the form, the information is automatically synced to your Oro application.
Other contact request types can be developed in the course of integration, according to your specific business needs.
How to View and Manage Contact Requests¶
The ability to view and edit contact requests depends on the specific roles and permissions defined in the system.
All contact requests can be viewed from the page of all contact requests under Activities > Contact Requests in the main menu. From this page, you can view, edit and delete contact requests:
You can also check out an article on how to create contact requests manually in your Oro application.