Quote backoffice workflow error

Hello,
I’m not able to send emaiL to customers, the error “Could not perform transition: The email was not delivered” comes on the system.
Checking the logs gives me this error

PHP

oro_workflow.ERROR: [TransitionHandler] Could not perform transition. {"exception":"[object] (Swift_SwiftException(code: 0): The email was not delivered. at /opt/bitnami/apps/b2b/htdocs/vendor/oro/platform/src/Oro/Bundle/EmailBundle/Mailer/Processor.php:211)","transition":"[object] (Oro\\Bundle\\WorkflowBundle\\Model\\Transition: send_to_customer_transition)","workflowItem":"[object] (Oro\\Bundle\\WorkflowBundle\\Entity\\WorkflowItem: [b2b_quote_backoffice_default] Oro\\Bundle\\SaleBundle\\Entity\\Quote:1 sent_to_customer)"} []

1

oro_workflow.ERROR: [TransitionHandler] Could not perform transition. {"exception":"[object] (Swift_SwiftException(code: 0): The email was not delivered. at /opt/bitnami/apps/b2b/htdocs/vendor/oro/platform/src/Oro/Bundle/EmailBundle/Mailer/Processor.php:211)","transition":"[object] (Oro\\Bundle\\WorkflowBundle\\Model\\Transition: send_to_customer_transition)","workflowItem":"[object] (Oro\\Bundle\\WorkflowBundle\\Entity\\WorkflowItem: [b2b_quote_backoffice_default] Oro\\Bundle\\SaleBundle\\Entity\\Quote:1 sent_to_customer)"} []

please assit
Thanks

Topic

[dnahrebeckiModerator]

Hello, could you please provide more details (version of application, action which is being performed when error occurs, etc.) ? Have you checked if your mailer configuration is working? Could you provide example of parameters.yml file that you use?

[saqibbhat96Participant]

Hello, I’m using latest v1.1.
I have connected google apps business gmail to the system to send and receive emails,
when it comes to sending order emails,or system connected emails , or to export document email, outgoing doesnot work, furthur more in the terminal i saw the output using

PHP

php app/console oro:message-queue:consume --env=prod -vvv

1	php app/console oro:message-queue:consume --env=prod -vvv

and got sendmail error, therefore i configured that, the order stauts shows email sent to customer but the receipent email DOESNOT receive anything.

Please Assist

[dnahrebeckiModerator]

Could you please provide your parameters.yml file? If mails are not sent it means that your mailer configuration may be wrong. I’ve just checked and for gmail working configuration should be similar to

YAML

mailer_transport: gmail mailer_user: your-email@gmail.com mailer_password: password mailer_host: null mailer_port: null mailer_encryption: null

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mailer_transport: gmail mailer_user: your-email@gmail.com mailer_password: password mailer_host: null mailer_port: null mailer_encryption: null

[saqibbhat96Participant]

PHP

mailer_transport: gmail mailer_host: 127.0.0.1 mailer_port: null mailer_encryption: null mailer_user: example@gmail.com mailer_password: ************* websocket_bind_address: 0.0.0.0 websocket_bind_port: 8080 websocket_frontend_host: '*' websocket_frontend_port: 8080 websocket_backend_host: '*' websocket_backend_port: 8080 web_backend_prefix: /admin session_handler: session.handler.native_file locale: en secret: ThisTokenIsNotSoSecretChangeIt installed: '2017-04-05T14:32:15+07:00' assets_version: b74491ce assets_version_strategy: time_hash message_queue_transport: dbal message_queue_transport_config: null

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mailer_transport: gmail     mailer_host: 127.0.0.1     mailer_port: null     mailer_encryption: null     mailer_user: example@gmail.com     mailer_password: *************     websocket_bind_address: 0.0.0.0     websocket_bind_port: 8080     websocket_frontend_host: '*'     websocket_frontend_port: 8080     websocket_backend_host: '*'     websocket_backend_port: 8080     web_backend_prefix: /admin     session_handler: session.handler.native_file     locale: en     secret: ThisTokenIsNotSoSecretChangeIt     installed: '2017-04-05T14:32:15+07:00'     assets_version: b74491ce     assets_version_strategy: time_hash     message_queue_transport: dbal     message_queue_transport_config: null

thanks for responding
here is the parameters.yml settings, but the recipient does not receive any email
Note: the system doesnot not shown success message, the green popup “usually its green popup saying message sent”

[dnahrebeckiModerator]

With gmail corporate accounts, there may be some security configuration that blocks sending emails from app.

Please check with standard gmail account also for testing purpose.

[saqibbhat96Participant]

i tried with a normal account, signed up as admin with normal Gmail email added the configuration to send and receive emails (able to see inbox and synced ), modified in parameters.yml too
restarted apache and php-fpm, but email still doesn’t reach to recipient
IS there anything im missing? Do i have to configure sendmail or phpmail() function to make it work.

[dnahrebeckiModerator]

You do not have to configure any phpmail function and so on, it should be covered by the mailer library itself.

What you can check also is sending email directly from php code using for example PHPMailer library. Try to configure it with your corporate gmail account and check if that works. I’ve just double checked application with configured private and corporate gmail and it works with both.

Please also check http://symfony.com/doc/2.8/email/gmail.html if there are any steps missing in your configuration.

[saqibbhat96Participant]

Hello, thanks for reaching out. ok so after looking at link provided, i tried to edit these files but the email still does not reach to recipient. here are the settings

in config.yml file

PHP

# Swiftmailer Configuration swiftmailer: transport: "%gmail%" host: "%smtp.gmail.com%" port: "%mailer_port%" encryption: "%mailer_encryption%" username: "%example@gmail.com%" password: "%password%" spool: { type: memory }

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# Swiftmailer Configuration swiftmailer:     transport:                "%gmail%"     host:                     "%smtp.gmail.com%"     port:                     "%mailer_port%"     encryption:               "%mailer_encryption%"     username:                 "%example@gmail.com%"     password:                 "%password%"     spool:                    { type: memory }

In parameters.yml

PHP

mailer_transport: gmail mailer_host: smtp.gmail.com mailer_port: null mailer_encryption: null mailer_user: example@gmail.com mailer_password: password websocket_bind_address: 0.0.0.0 websocket_bind_port: 8080 websocket_frontend_host: '*' websocket_frontend_port: 8080 websocket_backend_host: '*' websocket_backend_port: 8080 web_backend_prefix: /admin session_handler: session.handler.native_file locale: en secret: ThisTokenIsNotSoSecretChangeIt installed: '2017-04-05T14:32:15+07:00' assets_version: b74491ce assets_version_strategy: time_hash message_queue_transport: dbal message_queue_transport_config: null

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mailer_transport: gmail     mailer_host: smtp.gmail.com     mailer_port: null     mailer_encryption: null     mailer_user: example@gmail.com     mailer_password: password     websocket_bind_address: 0.0.0.0     websocket_bind_port: 8080     websocket_frontend_host: '*'     websocket_frontend_port: 8080     websocket_backend_host: '*'     websocket_backend_port: 8080     web_backend_prefix: /admin     session_handler: session.handler.native_file     locale: en     secret: ThisTokenIsNotSoSecretChangeIt     installed: '2017-04-05T14:32:15+07:00'     assets_version: b74491ce     assets_version_strategy: time_hash     message_queue_transport: dbal     message_queue_transport_config: null

In config_dev.yml

PHP

#swiftmailer: # delivery_address: example@gmail.com

1 2	#swiftmailer: #    delivery_address: example@gmail.com

please assist.
Im have a question,
I already have emails synced and ablee to compose a mail and i can see that in my sent folder in the orocommerce system itself.
but when send system related mails like in this case, why its using php mai, so lets say employee wants to send emails like these with her/him own corporate gmail…how would that be done?? Since there is only one stated in the configuratin ?

thanks

[Author]

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