eCommerce for Medical Supplies and Healthcare Organizations
Due to increasing healthcare expenditures and technological advancements, the medical supplies market is predicted to grow to $432.6 billion by 2025.
To compete in this rapidly growing market, manufacturers, medical supplies, and medical equipment sellers require medical eCommerce tools designed for the needs of the healthcare and medical device industries. Making the move online is the only sustainable way to keep customers happy, increase medical device sales, reduce costs, and improve operational efficiency.
Key Benefits of a B2B Solution for Medical Equipment eCommerce
Increase SalesExplore Free Demo
Grow your customer base and expand your market share
- Start selling medical supplies and medical equipment via an easily discoverable online, SEO, and mobile-friendly website. Offer industry-specific catalog, pricing, ordering, and payment options and keep your funnel filled with new incoming leads.
- Reach customers wherever they are. White-label manufacturers, OEMs, and distributors need eCommerce for medical devices to reach their audience effectively. Regardless of the industry you’re in, offer your customers exactly what they need.
- Easily expand to new locations and industry areas with an eCommerce medical devices platform able to service multiple companies and sites, and support numerous languages, currencies, and location-specific payment options.
- Gain control over what and how much you sell. Health product regulations vary between industry, country, state, and region. Thus, the ability to limit product and service visibility based on customer location facilitates your expansion to new markets.
- Ordering medical equipment shouldn’t be full of friction. Offer personalized experiences through unique online portals to buyers from different verticals and practice areas with catalogs, pricing, and shipping tailored to their needs. Reduce churn, improve customer satisfaction, and increase revenue.
Improve Customer ExperienceExplore Free Demo
Boost sales and increase your average order value
- Unlock your sales team’s potential. Build a customer-facing self-serve online portal tailored to your industry. Free up your medical device sales from mundane tasks and focus on meaningful interactions with your leads, customers, companies, and partners.
- Online customers search first, ask questions later. Simplify the customer journey when evaluating your products and services. Offer them a powerful search engine with autocomplete functionality and the ability to fetch results by product name, attribute, description, SKU, and other identifiers.
- Accommodate every customer’s requirements. Give your B2B customers multi-level, permission-based access to medical device eCommerce catalogs, ordering, and payments. Fine-tune your offerings with the most relevant promotions and cross-sell recommendations.
- Make negotiating orders an intuitive process. Request for Quote (RFQ), configure price quote (CPQ), and quote to cash (QTC) workflows are seamlessly integrated into your eCommerce platform. Negotiate, conclude, and track contracts in one place, so that it’s easy to encourage customers to re-order products and services when it’s time to replenish stock.
Automate Your BusinessExplore Free Demo
Reduce your costs and improve operational efficiency
- Automate your online medical equipment sales. Shake up your industry and sell products and services in a new way. By enabling your customers to order 24/7 from a personalized online eCommerce medical devices portal, your order handling costs are cut tenfold.
- Keep in close touch with your audience. Power up your sales and marketing team with an industry grade CRM system seamlessly integrated with your eCommerce platform and available on the go from any mobile device.
- Streamline your internal processes. Manufacturers, equipment sellers, or service providers can save time and money with automation. Design your workflows to make sure crucial processes such as contract agreements and negotiations never go wrong or result in lost deals.
- Manage multiple sites, companies, and organizations. Build complex and independent websites and divisions mirroring your organizational hierarchy. Launch a B2B medical supplies marketplace. Maintain accurate data on each brand or performance of sub-division.
- Centralize data and integrations. Keeping your systems such as ERP, WHMS, and CRM in sync with a modern API-friendly medical device eCommerce platform breaks data silos within the company, improves communication between departments, and eliminates costly human errors.
Future-Proof Your BusinessExplore Free Demo
Build a future-proof online medical supplies business
- Be ready for the future. Have the capabilities and features that you need now and tomorrow. Grow your online medical device presence without fearing the need to re-platform, or worrying about website performance issues.
- Embrace the complexity of your business. Choosing a platform able to support equipment sales via B2B and B2C, B2B2C, or B2G, OroCommerce makes sure you can stay flexible and easily diversify and shift markets and selling strategies.
- Scale and grow effortlessly. When it’s time to grow, you shouldn’t have to wonder if your online system is capable of handling more traffic, customers, or products and services. Build shopping experiences more customers will come back to.
- Roll out medical equipment faster. Growing or shifting to a new market is difficult. Double the speed of Implementing new technology, quickly react to B2B trends and grow sales of medical equipment with best-in-class eCommerce.
Medical Supplies Success Story
Midway Dental Supply scales a full-service medical distribution business with OroCommerce
Midway Dental, a dental supply and medical equipment company that services Indiana, Michigan and Northeastern Illinois, utilized OroCommerce and its online marketplace features to implement an online B2B2C portal. Midway grew their eCommerce medical supplies catalog from 40,000 SKUs to over 80,000 in one year.
By the Numbers
SKUs in Inventory
How OroCommerce Beats the Competition for Medical Supplies
Decrease time to ROI and time to market
Start selling on your own online medical device eCommerce website. Appeal to your industry and offer equipment and customer service your customers want. Get a fully functioning medical eCommerce storefront and mobile experience up and running fast. With transparent pricing, you know your costs upfront. Build the solution you need within the budget you have.See Full Feature List
Built for your business
From B2B to B2C or B2B2C, whether you’re looking for an online order management system or a B2B medical supplies marketplace, you’re in the right hands. OroCommerce is built for your medical equipment or medical device business. Tell us your eCommerce goals and we’ll provide the tools to reach them.See Full Feature List
Creative and innovative community
Open source solutions provide companies a more secure and stable alternative to proprietary software. Oro’s robust industry grade ecosystem includes a creative and innovative community that speeds development while fostering long-term relationships with customers, partners and developers.See Full Feature List
An eCommerce CRM included
Whether you’re a practitioner, offer healthcare products and services, or an online medical equipment reseller, you need to target your audience effectively. Get a complete 360° view of each customer and lead for free with OroCRM. OroCommerce includes OroCRM to support sales and marketing online and offline.See Full Feature List
B2B features right out-of-the-box
Spend less time customizing and more time building your online medical device business. Most B2B eCommerce features you need will be ready right out of the box. A flexible, robust solution built for the medical industry is the best way to scale your medical business.See Full Feature List
Support when you need it
Build everything from an online manufacturers portal, medical equipment destination or a B2B medical supplies marketplace with confidence. We offer our enterprise clients access to 24/7 support. All OroCommerce users have complete access to a wide variety of resources and an active online community.See Full Feature List
Not sure where to start?
Free RFP Template For Evaluate eCommerce Solutions
If you know the medical supply business but is new to the eCommerce software business, picking the right solution can be intimidating. Download this free RFP template, customize it to your needs, and use it to guide your selection process.
Learn How To Move Offline Customers To Online Ordering
This guide shares best practices on how to overcome reluctance of your B2B customers to transition from the offline channel to the online one. You will find a step by step guide with examples and practical advice.
Workflow Automation`s Impact on B2B eCommerce Digital Transformation
In this whitepaper, you’ll learn about automated workflows, how they benefit your business, and why flexible workflows are essential for B2B digital transformation.
Frequently Asked Questions About B2B eCommerce for Medical Industry
What is the impact of eCommerce on the medical field and society?
Overall, technology has a positive impact on the health industry. Advances in 5G, mobile connectivity, and wearable devices mean patients and health professionals are more digitally connected than ever. Technology leads to better treatment for patients, making it easier to monitor their health or recognize issues before they get serious.
Everyone is investing in healthcare digital transformation, from manufacturers, pharmacies, hospitals, health systems, and medical equipment distributors. Digital commerce helps streamline sales, diversify revenue streams, and improve the customer experience. More specifically, medical eCommerce improves healthcare access, reduces costs, boosts efficiency, and maximizes value for all parties involved.
What kind of laws and regulations are there for medical eCommerce?
Security is a prime concern for the healthcare industry, considering that many players are just starting their path on digital transformation. Medical device businesses must approach their eCommerce, hosting, and any other technology selection process carefully. Lastly, access to personal information must be safeguarded, with HIPAA a requirement for many medical eCommerce businesses.
HIPAA stands for Health Insurance Portability and Accountability Act, a US federal law specifying how patient health information must be handled. In other words, it’s designed to regulate the use and disclosure of protected health information (PHI) held by health plans, health insurers, or any other medical service provider.
How should an eCommerce platform comply with HIPPA?
Your eCommerce medical supplies business must comply with HIPAA requirements if it deals with PHI in any way. When this information is stored remotely, organizations must introduce access and authentication controls and monitor access logs. Furthermore, they must enact and enforce reporting guidelines in case of a breach.
OroCommerce complies with numerous security regulations, from SOC 2 certification to the PCI DSS payment data handling requirements. OroCommerce can also be deployed anywhere. This approach allows healthcare brands to comply with HIPAA requirements, whether they deploy on-premise or on HIPAA-compliant cloud.
What are the security considerations in medical device eCommerce?
Hospitals, institutions, and businesses in the medical industry face increased malware attacks targeting medical supply chains and IT departments. As the number of healthcare breaches and cyberattacks on PHI increases, B2B eCommerce security concerns should be top of mind for B2Bs in the healthcare industry.
Everyone from medical equipment sellers to B2B medical supplies marketplace operators must follow security best practices. This includes password hygiene, encryption, segregation of duties, multi-layered access management, backup and recovery. They must also keep on top of security patches, offer employee training, and stay updated on the latest threats.