{"id":83881,"date":"2020-07-13T07:23:42","date_gmt":"2020-07-13T14:23:42","guid":{"rendered":"https:\/\/oroinc.com\/b2b-ecommerce\/?p=83881"},"modified":"2022-05-18T14:04:43","modified_gmt":"2022-05-18T21:04:43","slug":"business-continuity-checklist-for-b2b-commerce-in-the-post-pandemic-environment","status":"publish","type":"post","link":"https:\/\/oroinc.com\/b2b-ecommerce\/blog\/business-continuity-checklist-for-b2b-commerce-in-the-post-pandemic-environment\/","title":{"rendered":"New Whitepaper: Business Continuity Checklist in the Post Pandemic Environment | OroCommerce"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Businesses may be opening up, but the economic repercussions of the pandemic will be with us for a long time. Brands must take decisive action now to inform stakeholders, maintain relationships, and get closer to their customers. A post-COVID reopening checklist for businesses can help develop positive habits and patterns to reach desired objectives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies that have embraced collaborative, mobile workforces are likely to weather the situation with minimal impact. Those who have invested in cloud, security, supply chain and <\/span><a href=\"https:\/\/oroinc.com\/b2b-ecommerce\/what-is-b2b-ecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">B2B eCommerce<\/span><\/a><span style=\"font-weight: 400;\"> technologies will be better positioned to weather the storm. Additionally, these businesses will be ahead of the competition and realize success quicker as a result.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately, it\u2019s impossible to predict the right course of action for every business. For some brands, entering new markets or pivoting their business may be the right approach. Others may want to perform research before committing, or wait for signs of recovery in their industries.<\/span><\/p>\n<h2>How to Prepare for the Post Lockdown Environment<\/h2>\n<p><span style=\"font-weight: 400;\">Normally, business leaders depend on data and intelligence to help them anticipate shifts in markets, beef up supply chains, and meet customer expectations. Without following a reopening checklist for COVID management, businesses risk overlooking crucial steps that can cause:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">loss of money due to intermittent lockdowns, reopening, reduced customer demand, disrupted supply chains, and unpredictable market forces.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">loss of brand reputation if the right decisions surrounding public safety, corporate responsibility, or contingencies are not made to mitigate the crisis.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">loss of workplace productivity as job security, childcare, health, isolation, finances, and other issues put stress on employee wellbeing.<\/span><\/li>\n<\/ul>\n<h2>Business Reopening Guide for B2B Commerce in the Post-Pandemic Environment<\/h2>\n<p><span style=\"font-weight: 400;\">Uncertainty makes planning difficult. That\u2019s why developing positive habits and patterns that reinforce the right course of action is so important. Just as medical professionals triage, companies with different levels of exposure to crisis must be able to ration scarce resources effectively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this COVID continuity checklist, you\u2019ll find a set of actions and strategies divided into three broad categories:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Businesses that did well and continue doing well during the pandemic (such as PPE manufacturers or direct to consumer grocery retail) will find value in the <\/span><b>Receptive &amp; Opportunistic<\/b><span style=\"font-weight: 400;\"> category.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Businesses that were severely affected may still be in damage control mode, with a strategy focused on survival. They will benefit from action points in our <\/span><b>Resilient &amp; Defensive<\/b><span style=\"font-weight: 400;\"> category.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Other businesses may have more time and resources to monitor the situation, and an evaluative approach fits them well. The tips in our <\/span><b>Rational &amp; Validative<\/b><span style=\"font-weight: 400;\"> category are best suited for them.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">In any case, these categories are not set in stone, and businesses may need to switch between them as the COVID pandemic continues unfolding.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The goal of this checklist is to help businesses plan for uncertainty using sound recovery management principles. While it\u2019s designed mainly for medium and large businesses, some core elements apply universally to all businesses.<\/span><\/p>\n<p><a href=\"https:\/\/oroinc.com\/b2b-ecommerce\/post-pandemic-business-continuity-checklist\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-83896\" src=\"https:\/\/oroinc.com\/b2b-ecommerce\/wp-content\/uploads\/sites\/3\/2020\/07\/Continuity-checklist.jpg\" alt=\"Continuity Checklist Free Download\" width=\"500\" height=\"100\" srcset=\"https:\/\/oroinc.com\/b2b-ecommerce\/wp-content\/uploads\/sites\/3\/2020\/07\/Continuity-checklist.jpg 750w, https:\/\/oroinc.com\/b2b-ecommerce\/wp-content\/uploads\/sites\/3\/2020\/07\/Continuity-checklist-720x144.jpg 720w, https:\/\/oroinc.com\/b2b-ecommerce\/wp-content\/uploads\/sites\/3\/2020\/07\/Continuity-checklist-360x72.jpg 360w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<h2>Our Business Continuity Checklist Covers the Following:<\/h2>\n<h3><span style=\"font-weight: 400;\">People<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">People are and will always remain your biggest and most important asset. The first section of the reopening checklist for businesses explores strategies around maintaining productivity, healthy workplace dynamics and employee well-being.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Communication:<\/b><span style=\"font-weight: 400;\"> In difficult times, business leaders must provide guidance and clarity, and a smart way forward.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Community:<\/b><span style=\"font-weight: 400;\"> Business leaders have a unique opportunity to bring everyone together and demonstrate resilience.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Relationships:<\/b><span style=\"font-weight: 400;\"> Leverage your relationships with vendors, partners, and clients to come up with optimal solutions.<\/span><\/li>\n<\/ul>\n<p>Contributors <a href=\"https:\/\/www.transizion.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Transizion<\/a>, <a href=\"https:\/\/www.invisibleculture.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Invisible Culture<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">Operations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Unprecedented levels of uncertainty puts pressure on businesses to offer guidance. Business leaders must take a consistent and strategic approach in the way they direct their operations and employees to favorable business objectives.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Response: <\/b><span style=\"font-weight: 400;\">Determine what operations are impacted, and to what extent. Conduct assessments and adjust quotas.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Strategy: <\/b><span style=\"font-weight: 400;\">Remain clear on your focus but adjust accordingly as situations change, markets adapt, and new data is uncovered.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Agility: <\/b><span style=\"font-weight: 400;\">Being flexible enough to iterate on and improve on decisions is a must when transitioning into uncharted territory.<\/span><\/li>\n<\/ul>\n<p>Contributors <a href=\"https:\/\/blueglacierllc.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Blue Glacier<\/a>, <a href=\"http:\/\/talkagency.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">Talk Agency<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">Finance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As world economies deal with the financial crunch, businesses must pay attention to their expenses to maintain liquidity and operational stability. Ensure cash availability on hand and communicate financial changes with stakeholders.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Expenditures:<\/b><span style=\"font-weight: 400;\"> Keep close watch on salaries and growth-related spend such as marketing, product development and partnerships.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Workforce:<\/b><span style=\"font-weight: 400;\"> Consider repurposing staff to freelance or taking on more responsibility in-house for work previously outsourced.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Funding: <\/b><span style=\"font-weight: 400;\">Evaluate any decision involving money carefully. Taking on more funding can also mean taking on more liability and risk.<\/span><\/li>\n<\/ul>\n<p>Contributors <a href=\"https:\/\/letmebank.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">LetMeBank<\/a>, <a href=\"http:\/\/www.h1b.biz\" target=\"_blank\" rel=\"noopener noreferrer\">Sapochnick Law Firm<\/a>, <a href=\"http:\/\/creditcardinsider.com\" target=\"_blank\" rel=\"noopener noreferrer\">Credit Card Insider<\/a>, <a href=\"https:\/\/www.smansha.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Smansha<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">Supply chain<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When faced with difficult times, supply chain flexibility plays an important role in optimizing building resiliency and sustainability. Brands to seamlessly meet customer demands while maintaining stability.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Reporting: <\/b><span style=\"font-weight: 400;\">Keep on top of your data and measurement systems. Ensure metrics and dashboards providing the information that you need to move forward.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Stress-test: <\/b><span style=\"font-weight: 400;\">Run by projections and stress your suppliers based on the worst-case scenarios, based on government responses, supply or logistics disruptions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Optimization: <\/b><span style=\"font-weight: 400;\">Look for alternatives and simplify the supply chain. Rethink supplier relationships and sourcing items closer to home.<\/span><\/li>\n<\/ul>\n<p>Contributors <a href=\"http:\/\/www.redstagfulfillment.com\" target=\"_blank\" rel=\"noopener noreferrer\">Red Stag Fulfillment<\/a>, <a href=\"http:\/\/valuetransform.com\" target=\"_blank\" rel=\"noopener noreferrer\">Value Transformation<\/a>, <a href=\"https:\/\/stockarea.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">Stockarea<\/a>, <a href=\"https:\/\/firefly-consulting.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Firefly Consulting<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">Marketing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Crisis is a time to lead by example, to mentor, encourage and influence. These strategies help businesses inform their audience that their concerns matter more than their ability to purchase their product.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Markets:<\/b><span style=\"font-weight: 400;\"> Adapt to reduced customer demand and a certain chunk of your target audience that is not ready to buy for the time being.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Landscape:<\/b><span style=\"font-weight: 400;\"> Constraints may uncover new strategies, so what works great today may work even better as markets and appetites adjust.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Messaging:<span style=\"font-weight: 400;\"> Modify messaging for homebound audiences and evaluate the digital footprint among your competition.<\/span><\/b><\/li>\n<\/ul>\n<p>Contributors <a href=\"https:\/\/www.socialpilot.co\/\" target=\"_blank\" rel=\"noopener noreferrer\">SocialPilot<\/a>, <a href=\"https:\/\/robbenmedia.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Robben Media<\/a>, <a href=\"https:\/\/codegiant.io\/home\" target=\"_blank\" rel=\"noopener noreferrer\">Codegiant<\/a>, <a href=\"https:\/\/www.softwarepundit.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">SoftwarePundit<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">Technology<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The pandemic made businesses more receptive to technology to power the remote workforce and drive business recovery. Maximize the use of technology to build value for employees, stakeholders, and customers.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Behavior: <\/b><span style=\"font-weight: 400;\">Explore technologies driven by shifts caused by the crisis. Invest in digitization for selling, support, and operations.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Communication: <\/b><span style=\"font-weight: 400;\">Establish and maintain channels for crisis management, collaboration, teamworking, work-related and off-work communication.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Security: <\/b><span style=\"font-weight: 400;\">Keep a close watch on how your IT infrastructure is coping with demand, what security tools, continuity &amp; recovery plans need revisiting.<\/span><\/li>\n<\/ul>\n<p>Contributors <a href=\"http:\/\/www.goalry.com\" target=\"_blank\" rel=\"noopener noreferrer\">Goalry<\/a>, <a href=\"https:\/\/www.authorityhacker.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Authority Hacker<\/a>, <a href=\"https:\/\/helpsquad.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">HelpSquad<\/a><\/p>\n<p><em>We thank all businesses that participated with us on this project. Their industry insights and materials proved invaluable during the creation of this resource. Last but not least, we thank Gartner, Deloitte, McKinsey, Bain &amp; Company for their statistics and visuals.<\/em><\/p>\n<p><strong>Download the free Business Continuity Checklist <a href=\"https:\/\/oroinc.com\/b2b-ecommerce\/post-pandemic-business-continuity-checklist\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Businesses may be opening up, but the economic repercussions of the pandemic will be with us for a long time. Brands must take decisive action now to inform stakeholders, maintain relationships, and get closer to their customers. A post-COVID reopening checklist for businesses can help develop positive habits and patterns to reach desired objectives. Companies [&hellip;]<\/p>\n","protected":false},"author":39578,"featured_media":83895,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[210],"tags":[],"class_list":{"0":"post-83881","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-b2b-ecommerce"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Whitepaper: Business Continuity Checklist in the Post Pandemic Environment | OroCommerce<\/title>\n<meta name=\"description\" content=\"We gathered experts from far and wide to create a comprehensive COVID-19 business continuity checklist for life during and after the pandemic. 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