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Why I Cannot Log In?

This page will help you understand what blocks your from logging into your OroCRM/OroCommerce application.

Account Is Locked

The Account is locked notification means that your account has been disabled in the system. This is similar to a deleted account—your can no longer log into the system and other users cannot engage you in the business activities.

Solution:

If you are sure that this is a mistake, please contact an administrator.

Credentials Have Expired

The Credentials have expired notification means that the password reset procedure has been initiated. It could be started manually by an administrator or automatically if your company has a password policy that requires users to periodically change their password. (In the latter case, you might have received notifications reminding you to change your password soon.)

Solution:

Please check your email box for the password reset link. You will be able to log into the system after you change your password.

Invalid Username or Password

You have entered the wrong credentials.

Solution:

Try again.

Invalid Username

The password policy of your organization gives you a limited number of login attempts. You have entered the wrong credentials but you still have some attempts left.

Solution:

Try again.

Invalid Credentials. The Account Has Been Locked

The password policy of your organization gives you only limited number of login attempts. You have failed them all and become locked out of the system: you cannot log in, however, your profile is still enabled in the system and other users can engage you in business activities.

Solution:

Please contact an administrator. Only an administrator can now activate your account.

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