OroCRM is proud to announce its #5 rank in Capterra’s Top 20 Most Popular CRMs review. We feel honored to be standing right beside the giants like Salesforce, and Microsoft, being at the same time the youngest company in the rating. Here are the three main reasons why we feel customers and Capterra found our software belongs in the top 5 of the market.
1. Open-Source and Supported by the Developer Community
Being a part of the open-source community has given OroCRM a competitive advantage because developers can build and experiment based on our own code. We chose the most popular and powerful framework — Symfony2 – which is built on the PHP programming language. That’s why many developers are able to get up-to-speed on our code, support our efforts and drive innovation with their own customizations.
Flexibility and completely customizable nature is an advantage for our customers too, as they are not limited to an out-of-the-box solution with a closed-source product, they can make sure OroCRM fits their business needs exactly. By using a common framework and the PHP language, we also gave our customers an easy and more affordable way to find a qualified developer to implement and launch their CRM projects faster.
2. Powerful Tech Stack That Drives Enterprise Solutions
OroCRM supports both small and large businesses with a powerful technology stack that’s unrivaled by other CRMs.
OroCRM’s admin panel is packed with enterprise-level features including localization for several countries, multiple organization panels, and LDAP integration for security. We have also streamlined our software to promote fast searches regardless of the data set’s size.
The sales and marketing section is packed full of robust tools, including, – advanced lead pipeline management, flexible workflows, sales territories management, reporting and segmentation engine for granular analytics and many more. OroCRM can also integrate into many popular sales and marketing platforms including Amazon, eBay, ZenDesk and MailChimp among others. Overall, OroCRM gives you the flexibility and advanced features for any sales and marketing team to boost revenue and build customer relations.
3. 360-Degree View of a Customer from a Single Source of Truth
OroCRM is more than just your standard CRM tool. It offers a powerful reporting engine that allows you to segment, group, and tag your customer base the way you need it. The ability to share this data with all your customer-facing teams ensures your customers always get the best and personalized experience. According to the Global Customer Service Study, three out of four consumers spend more money with a company because of a positive customer experience. It proves that customer service is a deal-breaker these days. OroCRM empowers you to effectively manage customer experiences giving your sales and support teams a holistic 360-degree view of all customer interactions with your company.
Our granular analytics helps your business development and marketing departments better understand how to optimize your brand’s messaging and campaigns to hit the right leads and how to convert them into customers faster.
Capterra’s top 5 is just the start of our journey. OroCRM is here to stay to show businesses how a robust, powerful CRM can turn their organizations into customer-focused lead generating sales machines.