This post was contributed by LiveAgent, a live chat and help desk solution. Customer engagement is the key to retaining customers, keeping
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Creative Ways to Use a CRM
B2B sellers and supply chains tend to spend a lot of time measuring internal processes and not putting enough time into keeping external
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Social media marketing is the key to success for B2B companies today. From the right content to the best frequency of publication, there
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We all know that CRM stands for Customer Relationship Management - but did you know that you can use a CRM for tasks outside of a traditional
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A typical day in most sales department offices involves routine activities like writing emails and follow-ups, finding and tracking leads,
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Technology is booming. One can actually call this the “Digital Era” with so many technological inventions and breakthrough. It can
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Customer experience and customer experience management are like the weather. Everybody talks about it but few do anything about it. Well,
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This article was contributed by Michelle Nickolaisen of TrustRadius. Today’s B2B vendors are faced with a difficult quandary: most
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This post has been contributed by ProProfs. A knowledge base is one of the most powerful tools when it comes to capturing, managing
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