CRM for Customer Relationship Management has been a staple tool for sales and marketing for decades. It remains even more so critical for
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OroCRM Blog
A typical day in most sales department offices involves routine activities like writing emails and follow-ups, finding and tracking leads,
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Customer experience and customer experience management are like the weather. Everybody talks about it but few do anything about it. Well,
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Social selling isn’t just for B2C. It’s relevant to B2B sellers as well. Traditional B2B outbound selling methods like emailing and
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This post has been contributed by Miller Heiman Group. Many sales organizations adopt a product or service-centered approach, meaning
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This post has been contributed by TextMagic. Chances are, your business already has more than one channel of customer support. It could
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New technologies, such as chatbots and artificial intelligence (AI)-enabled communication make around-the-clock customer service a reality.
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CRM is a great sales enhancement tool. But, the very salespeople, who should benefit the most from the system, often don't bother to use
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Do you have a sales process or a sales methodology? It’s important to have both and even more important not to confuse the two. A sales
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