Customer engagement is key to attracting, retaining, and selling to your audience. We explore how to measure, improve, and turn engagement into sales.
B2B businesses and supply chains are battling changing customer expectations. Learn how to switch from a service-centered approach to a customer-focused one
Great pitches close great sales deals. In this post we'll explain how to write a sales pitch and ways to increase your acceptance rate.
Learn how to unlock the full potential of a CRM system for eCommerce to nurture strong relationships with online customers across multiple channels.
Businesses investing in automation have higher chances of achieving sales goals. We show you three key ways in which you can apply automation for CRM tasks.
Learn why managing the customer experience is vital to business success and what tools help implement an effective customer experience management strategy.
Markets and buyers have evolved, and social selling in B2B is part of the new paradigm. If you think that social selling won’t work for your company, you should think again.
Customers expect to be able to keep in touch with a brand in multiple ways now. Nearly half of your customers will, reportedly, use at least four touchpoints, with a significant percentage using six or more. In many cases, those same customers will switch devices during that contact process.
New technologies, such as chatbots and artificial intelligence (AI)-enabled communication make around-the-clock customer service a reality. It’s just another way digital commerce is evolving to give the customer what they want.