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Automatic Notification

Want an administrator to get a letter when there is a request from a user? Need to notify users each time a new activity has been assigned to them? Prefer to drop a line to a manager, each time some customer details have been edited? In OroCRM, you can specify conditions at which emails will be sent based on a pre-defined email template.

Create a Notification Rule

Notification rules define a situation to generate and send the emails. A notification rule can only be created for a specific email template available in the system.

To create a notification rule:

  • Go to System → Emails → Notification Rules.
  • Click the Create Notification Rules button.
  • Define the general details of the emails to be sent and the list of recipients.


The following details must be defined in the “General” section.

Name Description
Entity Name Choose an entity. The email template used by the notification rule must be related to this entity.
Event Name

Choose the event that will trigger the mailing.

The following values are possible

  • Entity create: a new record of the entity has been created.
  • Entity remove: a record of the entity has been removed.
  • Entity update: a recod of the entity has been edited.
Template Choose the template for which the rule will be created

Recipient list

The “Recipient list” section defines a list of user to which the email will be sent when the rule is met. You can define one specific user and/or user groups and/or a specific email address. If the Owner box is checked, the email will be sent to the user who is assigned as an owner of the entity record, for which the event has taken place.



The “Owner” box is only available for the entities with ownership type set to “User”

View and Manage Notification Rules

All the rules available are displayed in the “All Notification Rules” grid (System → Emails → Notification Rules).

From the grid you can:

  • Delete a notification rule from the system: IcDelete.
  • Get to the Edit form of the notification rule: IcEdit.
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