Skip over navigation
You are currently viewing documentation for a previously released version of OroCRM. See the latest long-term support version.

My User



The provided description covers fields and features that are default or commonly used. The actual set of available elements may vary depending on your role and other system settings.

Top of the Page

On the upper-left of the page, you can see your avatar, full name and status.

In the upper-right part of the page there is the following set of action buttons:

Configuration—Click this button to configure how the interface will look for you, your email settings, and integrations. See the Configure Your Interface, Email Settings and Integrations action description.

Edit—Click this button to edit your profile. See the Edit Your Profile action description.

More Actions dropdown:

Send Email—Click this action button to import fields into the entity. See the Send an Email action description.

Log Call—Click this action button to log or make a call. See the Log or Make a Call action description.

Assign Event—Click this action button to assign an event. See the Assign an Event action description.

Assign Task—Click this action button to assign a task. See the Assign a Task action description.

Change Password—Click this action button to change the password. See the Change a Password action description.

Reset Password—Click this action button to reset a password. See the Reset a Password action description.


An administrator may add non-default buttons to this list. If you see such non-default buttons as Add Task, Add Event, Add Attachment in the More Actions drop-down, see the Activities guide for more information about actions that you can perform via them.

In the next row, you can check which business unit owns your user record. Click the owner name to open the corresponding business unit view page. If you are logged into the organization with global access (i.e. technical organization that aggregates data from all organizations created in the system), then in brackets you will see the name of organization that owns the user.


Click the Change History link to see how, when and who modified your profile.

Other information is divided into three sections.

General Information Section

This section contains information about the user filled in when creating the user.


Field Description
Username A name that you use to log into the system.
Birthday A date of your birth and your calculated age.

A list of your email addresses. The first one (in bold) is the your primary email. You receive system notifications to this address, and it’s the default address that appears in the From field in your emails.

Point to the email address and click the Email icon next to it to immediately compose an email. Click the Hangouts icon to start making a call.


Your phone number. Point to the phone number and click the Phone or Hangouts icon that appear next to it to immediately start logging or making a call.

Roles A list of roles assigned to you.
Groups A list of groups to which you belong.
Business Units A list of business units that you have access to.
LDAP Distinguished Name A value of the dn LDAP field. This field is not empty only of your record has been imported from the LDAP server.

A list of tags added to your profile. Point to the the tag name (or N/A if no tags are defined) and click the Edit icon next to them to add a new tag. See more about how to add a tag in the Add a Tag from the View Page action description.

API key An API key generated for you. Click the Generate Key button to generate a new key.
MS Outlook Add-In

(For Enterprise Edition only) A link to the latest version of OroCRM add-in for Outlook. With this add-in you can synchronize contacts, tasks, and calendar events between OroCRM and your Outlook.

Click the link to start the download. For how to configure the add-in, see Settings on the Outlook Side.

This section may also contain custom fields (e.g. Title on the screenshot above).

Activity Section

This section contains information about your activities: emails sent and received, calls, etc. If a user mentions you as a context for their activity, this activity will also appear in the list.


You can filter activities by type and by date range when they took or will take place and browse them from the newest to the oldest and vice verse.

You can see who started the activity, its type, name and description, when it was created and number of comments added under it.

Click the activity to see detailed information about it.

You can add a comment under a particular activity. To do this, click the activity to expand it and click the Add Comment button. In the Add Comment dialog box, type your message. Use the built-in text editor to format your comment. You can also attach a file to your comment. For this, click the Upload link in the dialog box and locate the required file. When the comment is ready, click Add.


To edit or delete a comment, click the ellipsis menu next to it and click the IcEdit Edit or IcDelete Delete icon correspondingly.


You can add and delete an activity context. To delete a context for an activity, click the x icon next to the required context.

To add a context to the activity, click the Context icon in the ellipsis menu at the right end of the activity row. In the Add Context Entity dialog box, choose the desired context and click it to select.



You can open an activity view page. To do this, click the IcView View icon in the ellipsis menu at the right end of the activity row.


For an email activity, you can reply / reply all / forward the corresponding email. To do this, click the corresponding icon in the ellipsis menu at the right end of the activity row.


Alternatively, you can select the required action from the list in the activity expanded area.


You can delete a phone activity. To do this, click the IcDelete Delete icon in the ellipsis menu at the right end of the activity row.


For a phone activity, you can immediately start a call via Google Hangouts if such functionality is enabled. To do this, point to the specified phone number and click the Hangouts icon next to it. For how to enable Google Hangouts functionality, see the Voice and Video Calls via Hangouts guide.


For more information about activities, see the Activities guide.

Additional Information Section

This section contains information about your tasks and opened cases.


Tasks Subsection

This grid contains information about tasks assigned to you.

Tasks are activities that need to be accomplished. Keeping track on tasks helps organize the work process and ensure that all the important work is done.

You can filter tasks by a variety of parameters. To open the task view page, click this task in the grid.

For more information about tasks management, see the Tasks guide.

Cases Subsection

This grid contains information about cases assigned to you.

Cases are issues, problems or failures reported by customers or found internally. It is important to record, monitor and solve cases in time to ensure that small and big issues do not harm your the company business.

You can filter cases by a variety of parameters. To open the case view page, click this case in the grid.

For more information about cases management, see the Cases guide.

Browse maintained versions:
Back to top