Recent Calls Widget¶
This widget displays the list of recently logged calls.
Widget’s Header¶
Expand / Collapse the Widget¶
Click + / – in the upper-left corner of the widget to expand / collapse it.
Move the Widget¶
Click the 
Move icon and drag-and-drop the widget to move to another part of a dashboard.
Remove the Widget¶
Click the 
Delete icon to remove the widget from a dashboard.
Open the Calls Grid¶
Click the View All link to open the calls grid.
Configure the Widget¶
Click the 
Configure icon to set parameters for a widget.
To change a widget title, clear the Use default check box, and enter a new widget name into the Widget title field.
The rest of the available fields enable you to filter the displayed calls. By default, the widget shows all available calls. You can filter the displayed calls by the following parameters:
- Business Unit
- Role
- Owner
To filter calls, click the corresponding field, and select the desired values from the list.
You can always see what filters are currently selected in the lower part of the widget.
Grid¶
The widget displays the following information about the calls:
| Field | Description |
|---|---|
| DIRECTION |
|
| CALL DATE | The date and time when the call was started. |
| SUBJECT | What the call was about. |
| PHONE NUMBER | A number that the call was made to / from. |
Outgoing—The call was outgoing.
Incoming—The call was incoming.
Sort Calls¶
Click on the CALL DATE column header to sort calls by date and time when call was made.