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MS Outlook Integration Settings¶

Integration with Microsoft Outlook is available for the OroCRM Enterprise Edition only. The integration allows automatic synchronization of all the contacts, tasks and calendar events available for the user can be synchronized with the specified Outlook account and vice versa.

In order to enable data synchronization from OroCRM go to My User and click the link to download the add-in to integrate with your Outlook client.

Wait for the download to finish and run the installation process.

MS Outlook Add-in¶

To modify the code to alter the add-in look, go to System>Configuration>System Configuration>Integrations>MS Outlook settings>MS Outlook Add-in.

In the example below, you can see the add-in default look:

Integration Settings¶

You can configure the set of entities to be synchronized, synchronization direction, synchronization intervals and priority of the conflict resolution.

For this, navigate to System>Configuration>System Configuration>Integrations>MS Outlook settings>Integration Settings.

Setting	Description	Possible Values	Default Value
Sync Direction	The data synchronization direction	OroCRM to Outlook Outlook to OroCRM Biderectional	Biderectional
Conflict Resolution	Conflict resolution strategy to be used if the same data has been changed in both Outlook and CRM	OroCRM always wins Outlook always wins	OroCRM always wins
CRM Sync Interval (In Seconds)	How often changes on the CRM side will be checked	Any numeric value from 1 to 86399	120
Outlook Sync Interval (In Seconds)	How often changes on Outlook side will be checked	Any numeric value from 1 to 86399	30

Synchronization Settings¶

Checking Contacts, Tasks and Calendar Events enables synchronization of these records.

More information on MS Outlook integration with OroCRM can be found in the relevant Synchronization with Outlook guide.