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Email Configuration Settings

In System>Configuration>System Configuration>General Setup>Email Configuration, you can define options, applied to all the emails generated within the instance.




Complete information on email configuration is available in the Email Configuration guide.

The following settings are available within Email Configuration tab:

Email Settings

Here, you can enable or disable user emails as a feature by ticking or unticking the checkbox.


Choose how many characters shall be entered manually to enable auto-complete for emails. By default, 2 characters are selected.


You can define a signature that will be added to all the email bodies created within the instance. The following fields are available:

Option Description Default
Signature Content Specify the text and formatting of the signature Empty
Append Signature To Email Body Defines whether a signature must be added automatically or manually. Auto

Email Threads

Section fields Display Email Conversations As and Display Emails In Activities As define if the emails and replies must be displayed separately or in a thread.





Reply field defines which button will be displayed as the default one: Reply button is available by default with the Forward and Reply all options in its dropdown. The settings can be changed to have Reply all shown at the top.


Option Description

Attachment option has the following fields:

  • Enable Attachment Sync: You can enable loading attachments on email sync.
  • Maximum Sync Attachment Size (Mb): Set the maximum sync attachment size in Mb. Attachments that exceed the defined size will not be downloaded. You can remove size limitations by setting the size to 0.
  • Remove Large Attachments: Clicking this button will add a job to the queue to remove all attachments exceeding the defined size from the system.
  • Attachments Preview Limit: This is a limit to show preview for attachments (a thumbnail for images and a big file icon for other files). Set the preview limit to 0 if you wish to see a list with file names only.

SMTP Settings

SMTP protocol allows to send email messages.

Option Description
Host Enter SMTP Host name, e.g.
Port Enter SMTP Port number, e.g. 465.
Encryption Select encryption type: SSL or TLS.
Username Enter your email address.
Password Enter the password for your email address.

Once you have completed filling in the form, click Check SMTP Connection.

HTML in templates

Here, you can enable or disable HTML purifier. Disabling HTML purifier allows to paste any HTML code into a template or an email body editor without tag stripping.

Notification Rules

The section defines the rules that will be applied by default to a notification generated in the OroCRM. You can define the Sender Email and Sender Name to be used.

Maintenance Notifications

Option Description
Email template The template to be used by default for maintenance notifications.
Recipients Leave this field empty to send maintenance notification emails to all active users. To send notifications only to specific users, write in their email addresses separated by semicolon (;).


Campaign section defines the rules that will be applied by default to emails generated as a part of marketing campaigns in OroCRM. You can define the Sender Email and Sender Name to be used.

System Mailboxes

System mailbox allows people who do not have access to the company mailbox addresses write to the company. To add a new system mailbox, click Add Mailbox.



The General section defines the basic settings of the mailbox created:

  • Define a name of your Mailbox in the Mailbox Label field.
  • Type in your email address.


In the Synchronization section, configure your IMAP/SMTP connection:

  • Select your Account type. If the value in the field is changed, a new mailbox will be registered and data from the previous mailbox will be lost.
  • Enable IMAP and SMTP and enter configuration details for connecting to IMAP and SMTP server for the mailbox. This includes host, port, and encryption.
  • Specify the login username and password for this mailbox.
  • Once the credentials and configuration fields are filled in, click the Check Connection/Retrieve Folders button. After successful connection, a list of available folders will be displayed.
  • Check the Folders to be synchronized.

Email Processing

In the Email Processing section you can choose what actions will be performed with all the emails received in the mailbox.

Out of the box three different actions are available.

This functionality can be expanded through customization to match your business’s unique requirements.

  • Do nothing. In this case no actions will be performed. Emails will be saved in the mailbox and can be accessed by those users with the permission to do so.

  • Convert to Lead. Letters will be saved in the mailbox and a new lead record will be created in OroCRM.


    In order to have an option to Convert to Lead, you need to have a Sales channel activated. Otherwise, this option will not be available on the list of options.

  • Convert to Case. A new case record will be created in OroCRM based on the email received.


As an example, let us select the Convert To Lead option:

  • Once the action has been selected, define which user will own the records and choose the source of your leads in the Source field.


Options in the Source field should be defined in advance. This can be done through the entity manager in System>Entities>Entity Management>Lead>Source.

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Access Management

in the Access management section, define which OroCRM users will have access to the system mailbox. You can select roles and/or specific users. All the users with defined roles and all the specifically defined users will have access to this mailbox.


Autoresponse Rules

In the Autoresponse Rules section you can generate one or several auto-response rules. These rules will determine which template is sent to the sender of the email.

  • Click Add Rule to add a new Autoresponse rule.
  • An Add Autoresponse Rule form will open.
  • Define the following settings:
Field Description
Status (Active/Inactive) Only rules with active statuses are applied.
Name Select the name for the rule to be used within the system.
Conditions Define the rules according to which the rule will be applied: 1. In the first selector, choose the field for which the condition is to be set: Body, From, Cc, Bcc. 2. In the second selector, choose the conditions (e.g. contains, does not contain, is equal to, starts with, etc.). 3. In the field besides the selectors, define the values where required. Click the + or +Add button to add another condition for the rule. Click the x button to remove the condition. All conditions are summed up (AND operator).
Response template Choose an email template for autoresponse.
Type Choose if you want to use html or plain text for the email.
Translations If you have more than one language configured in the system, select the necessary translation.
Email Template Enter the subject and content of your email.
Save Response As Email Template Checking the box automatically saves the current email as a template.
  • Click Add to save the rule.
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