Magento Credit Memos¶

Overview¶

Magento Credit Memos represent a document issued to a customer by a seller that lists the amount owed to a customer. This amount can be used for future purchases, or refunded to the customer. Unlike an ordinary refund, with a credit memo, the amount of the credit is returned to the customer’s account rather than paid back in cash. For instance, credit memos can be issued when some items from the order that was paid for and invoiced, had been found defective and could not be dispatched to the customer.

View Credit Memos¶

In your Oro application, Magento credit memos can be viewed on the view pages of selected:

• Credit memos under Sales > Magento Credit Memos

• Accounts

• Magento customers

• Magento orders