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You are currently viewing documentation for version 3.0 which is not a long-term support release. The latest long-term support release is version 2.6

Restore Password

If you forgot your password, perform the following steps:

  1. Open the Login page.

  2. Click the Forgot your password? link.

    Forgot your password
  3. On the Forgot Password page, enter your username or the primary email address specified in your profile and click Request.

    Click request
  4. If the credentials you have entered in the previous step are not valid, you will see the corresponding notification:

    There is no active user with username or email address
  5. If the credentials are valid, the password reset link is sent to your email address:

    The password reset link is sent to your email address
  6. Follow the link and instructions in your email to change your password.


You can request password reset only once a day.

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