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Forums OroCRM OroCRM – How do I? Questions Contact Us form emails imported with undesired from email address

This topic contains 0 replies, has 1 voice, and was last updated by  Leo Masri 9 months, 3 weeks ago.

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    Leo Masri

    Hi guys!

    I have a problem importing Zendesk emails. When I generate emails from a Contact Us form, I set the from address to an email I own and the reply-to address to the user’s supplied email address.

    However, when the generated email sent to Zendesk is imported to OroCRM, it is linked to my email address (the email’s from address) instead of the user’s (the reply-to address). Is there a way to fix this?

    I tried generating the email as being sent from the user himself, but this creates a deliverability problem, since I cannot sign emails as being sent form anyone.

    Has anybody run into this issue before?



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