I’m having a tough time with email sync. I’ve added two system mailboxes, given myself access to them via the “Access Management” rules, and configured both of them to create new cases. Both mailboxes are able to access the IMAP server (Google Apps for Business) and are configured to import email from one specific folder each. I have the ‘oro:cron’ task running in the background, and I can see activity in the System > Job Queue.
But… when I send email to either address, it is not imported nor is a case created. When my coworker sends an email to one of them (“webmaster”), it IS imported, but a case is NOT created. When he sends an email to the other address (“support”) it is NOT imported NOR is a case created.
The two mailboxes are different folders in different Gmail accounts, but the IMAP configuration for them in Oro is otherwise identical. The support mailbox is also being read by our current CRM (SugarCRM, which I am trying to migrate away from).
I’m at a loss for why only some emails sync, and why no cases are created. I need EVERY email send to either account to be synced and to be converted into a case.
Any help is most appreciated.
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