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Forums › Forums › OroCRM › OroCRM – How do I? Questions › How do I define RFM segments?

This topic contains 1 reply, has 2 voices, and was last updated by  Artem Liubeznyi 6 years ago.

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  • April 24, 2018 at 2:50 pm #29627

    justin3
    Participant

    I read this blog post: https://oroinc.com/orocrm/blog/rfm-analysis-ecommerce

    The section “Define RFM Segments” has a screenshot of the tool used to do that. I can’t find the tool within Oro CRM. I clicked through every menu item and didn’t see it anywhere. Where do I go to define the buckets I want to see for “recency” “frequency” and “monetary value”?

    thank you.

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  • April 25, 2018 at 4:41 am #29629

    Artem Liubeznyi
    Spectator

    Hi Justin,

    This tool is still available in Magento channel settings. Go to System > Channels, then select a Magento channel if you have one, and on its edit page you will see the bucket configuration.

    They are defined per channel so if you have more than one Magento instance connected please configure RFM buckets for each channel.

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