Issue 'The maximum number of concurrent tasks is reached' occurs while imap sync

Hello,

Imap/smtp settings were set up properly and checked. However, issue ‘The maximum number of concurrent tasks is reached’ occurs while running ‘oro:cron:imap-sync’ command. Other cron tasks can be run without this problem.

Logs:
Resetting hanged email origins …
Updated 0 row(s).
Finding an email origin …
The maximum number of concurrent tasks is reached.
An email origin was not found.
Exit because nothing to synchronise.

Installation version is 2.5.

Thank you.

Topic

[Andrey YatsenkoModerator]

Do you run oro:cron:imap-sync directly or you have oro:cron added to crontab?

You should not run imap-sync directly, it’s already triggered by oro:cron command every minute if you set up cron properly (see this article https://oroinc.com/orocrm/doc/2.6/install-upgrade/installation-quick-start-dev/crm#schedule-periodical-command-execution )

[Author]

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