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- CreatorTopic
- November 4, 2016 at 3:31 am #27454
Hello, I’m trying to use the package manager but when I click it, it throws:
404 Not Found
The page you requested could not be found. Please make sure the path you used is correct.
Is it a permissions issue?
Do you have any idea why package manager in OROcrm is giving a 404 error?
Thanks
- CreatorTopic
- AuthorReplies
- November 4, 2016 at 11:36 am #27455
Also, is it possible to edit these posts? As I want to remove the URL
November 7, 2016 at 6:35 am #27456Hi
Which version of oro are you using ? Do you use brand new installation, without any modifications?
I suggest you change web document root from root project directory to /web.November 7, 2016 at 7:27 am #27457Versions:
Oro Packages
Package Name Version License
oro/moment-timezone 0.3.1 MIT
oro/jsplumb 1.7.6 MIT GPL-2.0
oro/doctrine-extensions 1.0.12 MIT
oro/platform 1.10.6 MIT
oro/crm-task-bundle 1.0.3 OSL-3.0
oro/crm-call-bundle 1.0.2 OSL-3.0
oro/crm 1.10.6 OSL-3.0It is a brand new installation with Magento plugin. Package manager never loaded even before Magento installation.
Can you explain what you mean by changing the web document root?
November 8, 2016 at 6:04 am #27458Hi
Your url starting with web/install.php/login, instead install.php/login, because i suppose that you set your DocumentRoot to root project directory. You should use following url (just add web directory to it):
INI123<VirtualHost *:80>DocumentRoot "/Library/WebServer/www/symfony/orocrm-application/web"</VirtualHost>Maybe these step will help you:
– Log files (app/logs/prod.log, app/logs/dev.log) can help you understand what is wrong.
– Put this line (and change path to php interpreter) to your VirtualHost section of apache (if you really is using it)INI1SetEnv ORO_PHP_PATH /opt/local/bin/phpNovember 8, 2016 at 6:33 am #27459I’m using nginx rather than apache.
When you say “just add web directory” do you mean appending my domain name to the beginning?
Are you suggesting that my DocumentRoot is wrong, and that is why the package manager is not loading?
November 9, 2016 at 2:02 am #27460Hi
For example your oro project located here /www/sites/oro, would be right set DocumentRoot to /www/sites/oro/web. It is just right way to use oro. I think error what happened you may see at your log files.
November 13, 2016 at 7:28 am #27461Hi
I’m having the same issue. I’m running 1.10 with nginx and the server root seems to be fine: /var/www/crm-application/web;
Its my first time installing OroCRM so issue is expected to be on my side…. I’m not sure where I’m wrong.
November 13, 2016 at 7:46 am #27462Ok I solved this by using this nginx configuration (https://oroinc.com/orocrm/doc/current/book/installation). Sorry!
November 13, 2016 at 9:37 am #27463Hi emateu,
Are you talking about the nginx virtual host configuration?
PHP12345678910111213141516171819202122server {server_name orocrm.example.com;root [$folder_location]}/orocrm/web;location / {# try to serve file directly, fallback to app.phptry_files $uri /app.php$is_args$args;}location ~ ^/(app|app_dev|config|install)\.php(/|$) {fastcgi_pass 127.0.0.1:9000;# or# fastcgi_pass unix:/var/run/php5-fpm.sock;fastcgi_split_path_info ^(.+\.php)(/.*)$;include fastcgi_params;fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;fastcgi_param HTTPS off;}error_log /var/log/nginx/orocrm_error.log;access_log /var/log/nginx/orocrm_access.log;}Is this all you changed?
November 13, 2016 at 9:47 am #27464@Mike – Just for reference, there are no log entries generated in my case
November 25, 2016 at 12:43 am #27465We have gotten package manager to load. However extensions are not installing (perpetual loading .gif) Will attempt to install through Composer instead.
November 25, 2016 at 4:46 am #27466Hi
When ‘loading’ doesn’t disappear it means that somewhere an error has occurred. Try to look at app/logs/prod.log, app/logs/dev.log or on js errors or probably ajax response error. Make sure that you have access permissions on /vendor directory from UI.
November 25, 2016 at 5:18 am #27467Thanks Mike.
We were able to get it to work by installing via console. It was a memory limit error.
To fix we use:
php -d memory_limit=-1 app/console oro:install –force –drop-database
Where memory limit is set to -1.
It has installed. I have set up the integration, and scheduled a sync via this guide: https://oroinc.com/orocrm/blog/news/orocrm-zendesk-integration
However, no customer data is appearing yet, and the document does not say clearly where it will appear.
We are almost good-to-go, but not quite yet. I will keep updating this thread for anyone else having troubles.
November 25, 2016 at 5:41 am #27468Ok, we are all good.
Zendesk imports appear under contacts.
If integration is not working, open the integration, click edit, and at the bottom are logs. Our problem was authentication as indicated by the log, and after it fixed everything imported in a minute or two.
Resolved
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