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Forums › Forums › OroCRM › OroCRM – How do I? Questions › Reply emails not show in CRM system

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  • June 28, 2018 at 1:30 am #29701

    elekakos273
    Participant

    Hello,
    there is an installed OroCRM that we want to send emails and see the answers. I added an email account in the System mailboxes section of the System / Configuration / System configuration / Email configuration menu. I have configured imap and smtp properly, checked and selected the folders that you want to watch. I then added the used account in the Access Management section and saved it all.
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    For testing, I sent out an email I received, I wrote an answer that appears in the outlook account but no longer in the CRM system. I tried to use My Emails / Sync Emails but there was no change.
    Would this be a solution?

    Thank you in advance for your help!

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