Forums › Forums › OroCRM › OroCRM – Installation/Technical Issues or Problems › unable to send the email
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- CreatorTopic
- May 29, 2014 at 8:16 am #26045
Hi,
I have problem to send email in contacts, here is the images
I have input the password for the setting of the email, and I test gmail as well.
anything I can trouble shoot for it?
please help.thanks
- CreatorTopic
- AuthorReplies
- May 29, 2014 at 10:16 am #26046
Hello. Settings for outgoing emails should be set in parameters.yml
Something like this:12345678mailer_transport: smtpmailer_host: smtp.gmail.commailer_port: 465mailer_encryption: sslmailer_user: ***mailer_password: *****Don’t forget to clear cache.
May 29, 2014 at 12:01 pm #26047Hi Alexandr,
thanks for sharing me this info.
I have modify the parameters.yml.my question: how to clear the cache?
I can not find the cache in the backend,
can I remove all the files under cache folder?thanks
May 29, 2014 at 12:12 pm #26048Few options:
- app/console cache:clear --env=prod
Delete app/cache/prod folder manuallyMay 29, 2014 at 12:26 pm #26049I use the 2nd option, removed the files under prod, and try again, but still failed.
any other suggestion?
and the email setting was in parameters.yml or in the back end: system> user management > user > edit > Email synchronization settings ?
thanks
May 29, 2014 at 12:28 pm #26050and where can I find the error log to see whats the problem for not sending the email?
May 29, 2014 at 12:51 pm #26051Application logs could be found in app/logs/ folder. Just tried on the latest version, it works fine for me.
Email settings on user page is needed for sync of your inbox into CRM. Also contacts will bed detected in your inbox and emails will be associated to them.
May 29, 2014 at 12:57 pm #26052Hi Alexandr and dima
thanks for your support, it is working now after I update both user and parameters.yml.
November 10, 2014 at 8:05 am #26053Hi,
I am getting this error when trying to clear cache after setting up parameters.yml.
Uncaught exception ‘InvalidArgumentException’ with message ‘The “SSL” encryption is not supported’ in crm-application/vendor/symfony/symfony/src/Symfony/Component/Config/Definition/Builder/ExprBuilder.php:179
Thanks
May 28, 2015 at 2:00 am #26054;) – did you maybe write `mailer_encryption: SSL` instead of `mailer_encryption: ssl`??? (note case!)
oro/platform(1.6.2) + oro/doctrine-extensions(1.0.7) + symfony/symfony(v2.3.27)
November 8, 2017 at 8:04 am #26055Hi..
Does the username that I have used to login to the backend is the same as maileruser ???
because I use a random email to login to the backend, but I have to use my gmail account for mail settings ??November 8, 2017 at 8:27 am #26056Hello.
For any emails like system notifications will be sent from mail-user that configured in System / Configuration / General Setup / Email Configuration -> Notification Rules.
But if you use Send Email button on view page of some entity, field From should be predefined as actual user email.
January 8, 2018 at 9:36 am #26057hey i have problem with sending emails notification>> i checked the paramerters.yml folder it has the same fron end settings for mail..
mail successfully configured but the notification is not working
any tips????January 8, 2018 at 9:39 am #26058i created mailbox for Support@rada.com and successfully configured
then created template the rule to send the notofication to owner and assigned to…but its not working any help here.where i can configure the email that the system will use to send emails???
January 11, 2018 at 8:47 am #26059Hello,
please check that message consumer is executed all time. https://oroinc.com/doc/orocrm/current/install-upgrade/post-install-steps
Also there are no extra configurations for mailing. Just configure next options for your mail server:
YAML123456mailer_transport: smtpmailer_host: 127.0.0.1mailer_port: 1025mailer_encryption: nullmailer_user: nullmailer_password: nullFor more information read https://oroinc.com/doc/orocommerce/current/configuration-guide/email/email-configuration#standard-personal-mailbox-configuration-imap-smtp
January 14, 2018 at 7:42 am #26060hi muslima thank you for tiy answer,
actually i didn’t get the message consumer thing..i am not software guy :)..could you just please guide me how to check it..appreciated thank you.
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