Digital transformation has well and truly taken over the business world, with B2B eCommerce businesses benefiting greatly from incorporating digital into their business processes and functions, by adopting digital tools, applications and workflows in order to improve efficiency, effectiveness and reduce error rates of a given business function.
While digital transformation can be hugely rewarding for any business, it can be a difficult decision for any business on whether it’s right for them, due to some businesses being set in their ways with old-school thinking, siloed organisational structures and little consideration about the big picture.
How Can Digital Transformation Help Your Business Grow in 2021?
It helps to think of digital transformation as a technological and cultural change that applies to all areas of business operations. Embarking on a digital transformation journey is not a sprint, but a marathon – one that is guided by the ever-shifting fabric of customer, workplace and market trends in a given industry.
It’s never too late for companies to embark on their digital transformation journey. Here are just some of the many benefits that digital transformation can bring when pursuing a digitalisation strategy in 2021:
Improve the customer experience
Advancements in technology have changed what customers have come to expect from brands. Customers now expect brands to be more consistent, responsive and available at all times, whether that be having the ability to order whenever suits them best or being able to contact support at any time.
Offer a better working environment
Employees working behind the scenes almost expect a company to keep up with new technologies. Not only does this make their process easier and more efficient, but it can also promote productivity and empower employees to remain in a constant state of learning and adaptation.
Accelerate digitisation of products and services
Digital transformation promotes better data visibility, literacy and analysis capabilities. This means that data-driven decisions can be made which can allow for the digitisation of products and services.
Stay competitive and better react to changes
Keeping up with digital can allow you to better react to market changes – and much faster too. Having this ability to react and stay competitive makes you more agile in making decisions and adopting new technologies.
Increase profitability and customer loyalty
Improving the customer experience can make for more loyal customers, which can, in turn, provide an increase in your profitability. Digital transformation can open new doors to reach new market segments, purchase channels and customer types.
Questions To Ask Your Shortlisted Digital Transformation Consulting Firms
Digital transformation consulting agencies will take the time to understand your operations and identify how best to serve your digitalisation goals by broadening the scope of your digital teams.
The start of your digital transformation journey can raise many questions. Here are some of the important ones companies should not shy away from asking their prospective solution integrators:
Q: What is your experience in our line of work?
A: It’s best to narrow your search for digital transformation companies by limiting only to those that have experience working with projects specific to your industry or nature of work. This will allow them to better visualise your objectives and identify how best to realistically achieve these objectives.
Q: What is your training and education model?
A: There is likely to be multiple parties involved when adopting digitisation, be it your stakeholders, employees and end-users. These parties will need to be able to easily adapt to this transformation and be up to full speed with minimal disruption.
Q: How well can you integrate with our workflows?
A: For a seamless transition that fits right into your workflows, you’ll want to find a solution that is able to work with your integrations. For this reason, you’ll need to find out how their work will affect yours and whether they can adapt their solutions around you.
Q: Who owns the intellectual property?
A: Is it best to purchase an off-the-shelf product? Or invest in creating a bespoke solution that you own all the rights to? When choosing a solution for your digital transformation, this is something you should take into consideration by choosing the solution that works best for you.
List of Best Companies, Consultants and Agencies for Enterprise Digital Transformation
Organisations need support with their business strategy if they are falling behind with digital. Fortunately, there are companies, consultants and agencies that massively support an enterprise digital transformation to help you achieve your goal.
Here are some of the top digital transformation consultants possessing a diverse set of specialisations and experience in working with projects across various industries:
Top Digital Transformation Consultants Worldwide
United States, Switzerland, UK, Bulgaria
Americaneagle.com has been helping their clients transform their digital mindset by providing complete web design, development, hosting, and digital marketing services for over 25 years. With a team of 500+ skilled professionals, Americaneagle.com is focused on achieving measurable results and exceeding goals for all their clients.
France, Benelux, Switzerland
Smile specialise in open-source digital services from consulting to design and execution. Nearly 1700 individuals contribute to hundreds of strategic digital projects for French and European key accounts with the most innovative solutions and software.
France, Switzerland, Belgium, United States
Keyrus specialises in all aspects of digital data transformation. With more than two decades of experience in using data and digitalisation for accelerating transformation and business performance, Keyrus has offices in 18 countries.
Inviqa specialises in eCommerce, content management, and other digital technologies to accelerate digital transformation. They employ over 200 software engineers, consultants and business managers.
United States, Chile, China
AAXIS specialises in digital transformation for those looking to maximize growth using data, technologies and customer experiences. They have experience in working with global brands and small businesses alike.
United States, Germany, Switzerland
AOE specialises in open source enterprise web solutions. Clients all over the world use their eCommerce solutions, web portals and mobile platforms. In addition, AOE offers expert services throughout the customer lifecycle.
Top Digital Transformation Consultants in Europe
Synolia specialises in the implementation of eCommerce, business intelligence and CRM projects. Synolia is the French leader of global eCommerce and CRM Open Source platforms with more than 550 customers.
Agence DN’D specialises in digital solutions in web consulting, design, development and eCommerce. They take part in all key steps of the project lifecycle to develop quality innovative solutions their customers love.
DECADE specialises in eCommerce projects spanning the areas of design, implementation and success monitoring. They’ve amassed dozens years’ experience in assisting B2C and B2B customers launch successful projects.
Kiboko specialises in eCommerce business solutions, configuration and development. They have experience with various eCommerce, PIM, CRM and ERP solutions depending on the client’s business needs.
Madia BV specialises in a wide array of eCommerce solutions through creative infusion, marketing and technology. They assist businesses with cross-channel, platform development, ERP, B2C & B2B consulting.
Turbine Kreuzberg specialises in developing custom-made eCommerce projects untapping opportunities in digital transformation. They cover UX, UI, online marketing and web development.
DMK specialises in a wide variety of B2C and B2B web solutions. Their talents lie in strategy, design and development of IT projects, including CRM, eCommerce, order management, content management and self-service systems.
D-I-S commerce specialises in eCommerce projects for businesses of any size. Experienced with both B2B and B2C customers, D-I-S offers solutions in web design, marketing, management and ERP integrations.
ALGORITMA specialises in B2B and B2C eCommerce project development, including web, iOS, Android, CRM and other custom software solutions. They operate in many industries and sectors across Italy and the world.
Multimedia Point specialises in software services to companies of all sizes. They manage infrastructure, software and supported services including ERP as well as cloud systems.
Top Digital Transformation Consultants in the Americas
Alpine offers eCommerce solutions for companies of any size over various industry verticals. Their experts in enterprise architecture, development, and consulting specialise in risk, threat, fraud, and compliance management. Alpine has been headquartered in the Midwestern United States since 1996.
Razoyo specialises in eCommerce business solutions ranging from design, advertising, SEO optimisation, compliance and other aspects of digital transformation. Razoyo is based in Texas and counts a multitude of small businesses among its clients.
Xngage specialises in digital commerce solutions for B2B manufacturers, distributors and wholesalers. They are leaders in enterprise architecture, ERP, CRM and PIM systems, and more. Xngage is based in Ohio.
Summa Solutions specialises in eCommerce solutions with a global reach. They boast a long, proven track record of B2B, B2C, CRM, ERP, PIM and OMS integrations. Summa Solutions is based in Argentina and Mexico.
AN Commerce specialises in omnichannel business solutions for brands and retailers. They work in assisting clients to implement B2C and B2B solutions, including business strategy, eCommerce, PIM and more.
Top Digital Transformation Consultants in Oceania
Aligent specialises in eCommerce solutions. They are pioneers in the field of omnichannel, frontend and integration development. Aligent is proficient in automated merchandising and personalisation.
Enabled specialises in digital innovation across business disciplines. They work in dedicated teams with architects, developers, UX designers and business strategists to create one-of-a-kind web experiences.
Digital transformation cannot happen overnight. It will need to be a planned process, which means you are likely to need a consulting company to support you with a smooth transition. A digital transformation agency takes the time to understand the intricacies of your industry and business, so can assist in getting you up and running quickly.
Digitalisation is extremely rewarding, although can be disruptive and challenging for some businesses that are set in their ways. As a result, it’s difficult to evaluate a digital transformation consultant the same way you would a traditional software vendor.
There really is no better time like the present for a digital transformation. Learn about OroCommerce and how it can make your digital transformation in 2020 a success.