Skip over navigation

The Real Costs of Tech Debt in B2B Commerce

Chances are tech debt is hiding somewhere in your commerce or operations stack. Together with MDM, we spoke with distributors about when they first noticed the signs, what they did next, and the lessons they’d pass along.

Download the report to read their stories and see how B2B leaders are building a more dependable B2B eCommerce foundation.

In collaboration with
mdm white2 (1)

Fill in the Form to Get the Report

What You’ll Find Inside the Report

Why tech debt grows faster in B2B

You’ll see why distributors accumulate tech debt at a different pace than B2C companies, and why complex catalogs, contract pricing, and constant M&A make cleanup so much harder.

Where digital investments lose their value

You’ll uncover why many distributors are stuck with overlapping tools that return only 10–30% of their contracted value.

When a dozen ERPs tell twelve different stories

You’ll explore how one distributor’s multi-ERP setup created conflicting customer information and what they changed first to bring their digital experience back under control.

What pushed teams toward unified commerce

You’ll learn what convinced leaders that scattering data and order logic across multiple systems was holding them back, and why centralizing that structure gave them room to improve.
“Cost savings and efficiency are very important to competing in this world and economy. Technology gives you a strong competitive edge. Being able to merge data, consolidate ERPs and front-end customer systems in a timely way is very important.”

Executive interviewed in the report

Explore More Resources

What ERP Can’t See Is What’s Holding Back Digital Growth in B2B

Explore why ERP alone can’t support modern B2B buying and what a dedicated B2B eCommerce front end changes.

Read now

M&A Integration Done Right: Creating a Consistent B2B Customer Experience

Learn how to unify B2B commerce after M&A and create a consistent customer experience for every buyer, across every brand and channel.

Read now

Your Guide to B2B2X: Mapping the Complexity of Modern B2B Selling

Learn how B2B companies digitize complex B2B2X models: dealer portals, marketplaces, and franchise networks – and how you can, too.

Read now
Back to top